Tele Sales Manager

Role Overview : The Telesales Manager is accountable for the Inbound lead conversion process efficiently by ensuring the Right Pitch and Script with Value based selling.

Key Responsibilities

Team Management : Hire, train, and constantly evaluate the calling response of our inbound telesales team. Ensure Team Engagement and Recognition through R&R, incentives to the best talent as an ongoing process.

Lead Management : Ensure every inbound call is responded and adhere to the standardised script/pattern. Provide the right information about the venue to the customer and subsequently explain the Benefits/Features of our Packages & WedAssist Services.

Sales & Conversions : Ensure sales conversions of our Packages. Prepare regular reports on lead flow, conversion rates, and revenue generated.

Process & Compliance: Ensure the team adheres to standard operating procedures, including sales pitch guidelines, CRM updates, and overall workplace discipline.

Business Development Support : Followup with venue shared customers for any wedding assistance services, Followup with Partner Venues for their payout, if they have converted mandap leads shared to them.

Requirements:

Highest level of accountability of Lead Management Process

Excellent communication and interpersonal skills.

Knowledge of Leads flow, CRM updation, Leads Review.

Flexibility to work based on the Inbound Calls pattern.

A passion for weddings and delivering exceptional customer experiences.