Support Engineer

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Job Description

Technical Support Associate is responsible for monitoring support queues and providing technical assistance to customers by diagnosing, troubleshooting, and resolving software-related issues. This role requires strong problem-solving skills, technical knowledge, and effective communication.

Technical Skills and competencies requirements for Spaceman Support Personnel

SQL Server Database Administration

Ability to create, restore, and manage SQL Server databasesProficient in performing SQL queries and troubleshooting database connection, transaction, and performance issuesOracle Database Administration

Experience in working with Oracle databases, including creating, restoring, and managing databasesCapable of performing database queries and troubleshooting connection issuesWindows Services Management

Ability to create and delete Windows ServicesUnderstanding of how Windows Services interact with user profiles compared to standard user profilesWindows Administration

Skilled in installing and configuring Windows 10, Windows 11, and Windows Server 2022Advanced knowledge of the Windows registry and Event ViewerExperience monitoring and troubleshooting application resources such as memory usage, GDI objects, and print spooler issuesWindows MSI Installers

Good understanding of MSI installation processesAbility to troubleshoot installation issues related to MSI packagesInternet Information Services (IIS)

Capable of installing and configuring IISExperience troubleshooting IIS connection and configuration issues, particularly as they relate to my.spaceman Automation Server and Planogram Viewer ServerCitrix

Understanding of Citrix environmentsAbility to assist clients with Spaceman application support within CitrixMicrosoft Office 365

Strong understanding of Excel Desktop, including the use of MacrosFamiliarity with the Access Database Engine 64-bit and related objectsCommunication and Language Skills

Excellent English language skills, both written and verbalStrong client communication skills, with the ability to interact professionally and effectively with clients on a regular basis

Additional Information

Our Benefits

Flexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion