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Sr Engineer - Cloud Operations at Tata Communications — Chennai

Experience0–4 yrs
SalaryNot disclosed
Work modeonsite
Levelfresher
Posted10 Sept 2026

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About Tata Communications

Tata Communications is hiring in Chennai in telecom. This role looks for around 0+ years of experience.

Skills

Palo Alto firewalls
Fortinet firewalls
F5 load balancers
Cisco switches
Customer service support
Troubleshooting
SLA management

The role

A cloud operations engineer at a telecommunications company manages customer issues and troubleshoots high-availability systems using Palo Alto firewalls, Fortinet firewalls, and F5 load balancers. The role applies Cisco switches and SLA management to resolve incidents and coordinate escalations.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

Graduate with 0-4 years of experience

Other Knowledge & Skills

Demonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.

Candidate should have expertise knowledge in PaloAlto, Fortigate Firewalls.

Candidate should have good knowledge in F5 Load Balancer, cisco switches.