SME - Acting Team Lead

Policybazaar · Chennai

  • Experience3–7 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelmid
  • Posted16 Sept 2026
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About Policybazaar

Policybazaar is hiring in Chennai in insurance. This role looks for around 3+ years of experience.

Skills

  • Advanced Excel
  • Customer support operations
  • attrition management
  • shrinkage management
  • productivity management
  • team performance management
  • analytical skills

The role

A customer support team lead at an insurance marketplace manages customer support teams using Advanced Excel, attrition management, and productivity management while improving team performance. Customer support operations and workforce performance practices guide daily service delivery.

Full job description

Tamil Chennai . Graduation is Mandatory

The ideal candidate should possess strong analytical skills,team handling experience,and expertise in Advanced Excel

Minimum 3+ years of relevant experience

Customer Support Team Handling experience is Mandatory

Hands-on experience managing Attrition,Shrinkage,Productivity,and Team Performance