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Senior Customer Support Engineer at Kaleris — Chennai

Experience5–8 yrs
SalaryNot disclosed
Work modeunknown
Levelsenior
Posted19 Sept 2026

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About Kaleris

Kaleris is hiring in Chennai in logistics supply chain. This role looks for around 5+ years of experience.

The role

Senior Customer Support Engineer role at Kaleris in logistics and supply chain, responsible for supporting and troubleshooting software applications and managing customer cases through resolution while handling critical P1 issues on a 24x7 on-call roster. You’ll use ActiveMQ or Kafka, JAVA, XML, Apache, Core Java/Groovy, and client-server applications, with knowledge of MS SQL Server, Oracle, Spring, Hibernate, J2EE, and relational databases plus diagnostic tools like Hyperic and transformation tools like Xenos/OpenText. Requires 5–8 years of technical/product support experience and an engineering degree (B.E/B.Tech) in Computer Science or IT, with shift work and virtual collaboration across locations (Chennai, India).

Full job description

Responsibilities

Job Description:

Support and troubleshoot Software ApplicationsManage customer cases/issues through to resolutionVerify, reproduce and isolate faults in software, as reported by the CustomersAnswer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleriss resources.Serve as customer advocate throughout the customer lifecycleMust be willing to work in shift based on business needsApply analytical thinking and strong technical troubleshooting skillsLearn and adopt new technologies and servicesBe part of a global 24x7 on-call duty roster to manage and address critical (P1) issuesPerform account management tasks such as case reviews, customer conference calls and assisting with project go-livesTravel as needed and work extended hours under tight deadlines when required

Requirements

Ability and willingness to work in shifts and collaborate in virtual teams across locations

EducationEngineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higherExperience5-8 years of experience in Technical / Product support (Application Support), including at least 3 years supporting enterprise software solutionsExperience in container terminal, shipping, or logistics industries preferred.Exposure to container terminal automation is a plus.Technical SkillsStrong analytical and technical troubleshooting skills across various applications and technologies like ActiveMQ or Kafka.Hands-on experience with JAVA, XML, Apache and client-server applications.Knowledge and experience in coding with Core Java/Groovy is advantageousFamiliarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)Understanding of relational database structures and web-based enterprise solutionsKnowledge of diagnostic tools like Hyperic and transformation tools like Xenos/OpenText.Soft SkillsExcellent written and verbal communication in English.Strong Customer Service orientationDetail-oriented, self-motivated and assertive communicatorDemonstrated ability to lead and drive resolution of complex and/or critical customer issues, providing technical guidance and direction to the Support Team under high-pressure situations.Serve as a role model and mentor to the broader team, consistently exhibiting professionalism, accountability, and a customer-first mindset in all interactions.Leadership, time management and organizational skills

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.