Operations Executive
Plugzmart · Chennai
- Experience0–2 yrs
- SalaryDisclosed
- Work modehybrid
- Leveljunior
- Posted12 Sept 2026
About Plugzmart
Plugzmart is hiring in Chennai in automotive mobility. This role looks for around 0+ years of experience.
Skills
- Jira
- Confluence
- Slack
- GitHub
- Zendesk
- Shopify API
- Postman
- Basic SQL
The role
An operations executive at a SaaS plugin company manages plugin operational workflows, incident response, and API integration compliance while coordinating bug triage and SLA monitoring. Jira, Shopify API, and CI/CD support reliable cloud-native product delivery and customer escalations.
Full job description
About The Opportunity
A fast-scaling tech startup operating in the SaaS and enterprise plugin ecosystem, we build and scale mission-critical tools that integrate with global platforms like Shopify, WordPress, and Zapier. Our operations team ensures seamless delivery, compliance, and scalability of our cloud-native plugins for 50K+ active users—balancing automation, human oversight, and customer delight at every touchpoint.
Role & Responsibilities
Own end-to-end plugin operational workflows: deployment, monitoring, incident response, and post-mortem documentation.Collaborate with engineering to triage plugin bugs, replicate edge cases, and escalate with clear reproduction steps.Track and report on SLA compliance, uptime metrics, and customer-impacting incidents using internal dashboards.Manage vendor coordination for third-party integrations, API rate limits, and compliance documentation (GDPR, SOC2).Streamline internal SOPs for plugin certification cycles, version rollouts, and rollback protocols.Support customer success with technical escalation routing and internal knowledge-base updates for common failure modes.
Skills & Qualifications
Must-Have
JiraConfluenceSlackGitHubZendeskShopify APIPostmanBasic SQL
Preferred
Experience with WordPress plugin ecosystemsFamiliarity with CI/CD pipelines (GitHub Actions, Jenkins)Knowledge of AWS CloudWatch or Datadog
Benefits & Culture Highlights
Work in a high-impact, low-bureaucracy environment where your initiative directly shapes product outcomes.Hybrid flexibility (on-site required 3 days/week) with free gourmet meals, ergonomic desks, and wellness stipends.Quarterly hackathons and “Plugin Ops Guild” peer learning sessions to upskill across engineering and SRE domains.
Skills: solar,customer,operations