Lead Software Engineer

About Chargebee:Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Lambda.ai, Zapier, Condé Nast, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue every year through the Chargebee platform.Headquartered in San Francisco, USA, our 1000+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Sequoia Capital, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:Chargebee is looking for a Lead Software Engineer to rethink the integrations between CRM and billing in an AI-native way. This role will shape how customers automate sales processes and interact with Chargebee using AI. This team builds best-in-class capabilities that integrate Chargebee with enterprise CRM platforms such as Salesforce and HubSpot, simplifying sales workflows.

This role requires a blend of strong technical expertise, exceptional system design skills, an AI-Native mindset, and a passion for leading and mentoring engineers. As a Lead Software Engineer, you will lead the development and delivery of key product features, working closely with cross-functional teams to ensure the successful execution of innovative, customer-focused solutions. Your role will involve both architectural and hands-on technical contributions to ensure the team delivers scalable, high-quality products that meet business objectives. There will be a clear focus on building AI Native products, so experience in building them is ideal, but otherwise the ability to learn on the job and upskill quickly is mandatory

The key responsibilities include:Build, inspire, and lead a high-performing engineering team to design and deliver end-to-end products that power Chargebee's Sales-Led Growth (SLG) capabilities.Champion AI adoption across the team and drive the development of AI-native products and integrations.Lead the ideation, architecture, and development of CRM integration applications and services, with a strong focus on AI-native design, data accuracy, security, and governance.Participate actively in cross-functional forums, making well-reasoned, opinionated decisions on integration architecture to ensure reliability, scalability, and long-term maintainability.Collaborate closely with Product Managers to translate business requirements into robust, scalable CRM connectors and integration workflows.Write hands-on, production-quality code to build frameworks and middleware that underpin seamless integrations.Author and maintain technical documentation, API specifications, and implementation guides that serve as clear references for engineering and solution consulting teams.Own integration quality end-to-end — through rigorous code reviews, automated testing, data validation, and API automation, while proactively identifying and resolving data sync or API consumption issues.Troubleshoot and resolve customer-reported integration issues with urgency, transparency, and clear communication.Mentor and coach engineers on best practices for building scalable, resilient integrations, fostering a culture of technical excellence.Champion Agile practices within the team, driving iterative delivery and continuous improvement.

What You Bring:8+ years of proven experience designing and building enterprise-scale SaaS platforms, with solid exposure to both B2B and B2C distributed backend systems.2+ years of experience building, scaling, and managing high-performing engineering teams, leading by example as a hands-on engineer.Passionate about AI-powered automation and curious about how agentic approaches can transform enterprise workflows.Strong hands-on proficiency in Java, RESTful APIs, OLTP databases, scheduled jobs, and JavaScript frameworks like React.Deep understanding of distributed systems architecture, microservices, and industry best practices for operating at large scale.Experience building, supporting, and optimizing production systems, with a proven track record of identifying and resolving performance bottlenecks.Proficiency in enterprise-scale monitoring and observability using modern tooling.Ability to balance pragmatism with vision, delivering incremental value today while laying the foundation for future scale.Demonstrated success in fostering a culture of innovation, ownership, accountability, and customer focus.Strong ability to identify gaps in requirements, evaluate alternatives, and guide your team through ambiguity.Thrives in fast-paced, collaborative environments and can rally teams around complex technical missions.Strong communication and presentation skills, with comfort engaging cross-functional stakeholders at all levels.A role model for engineers on code quality, engineering discipline, and best practices.

Added Advantage:

Hands-on experience building or contributing to AI-native products.Prior experience building a CRM or integrating with enterprise CRM platforms such as Salesforce or HubSpot.

What makes us who we are:

- We are Globally Local: With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

- We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment

- Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.If you resonate with Chargebee, have a deep intellectual curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.

Come be a part of the Chargebee tribe!