Junior Customer Service Executive Program Management Chennai
Tata Communications · Chennai
- Experience0–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted25 Sept 2026
About Tata Communications
Tata Communications is hiring in Chennai in telecom. This role looks for around 0+ years of experience.
Skills
- platform planning
- network design
- customer service tools
The role
A customer service executive at a telecommunications company resolves customer complaints, maintains service-level agreements, and improves platform planning and network design. Customer feedback analysis and customer service tools support smoother operations and higher customer satisfaction.
Full job description
Roles and Responsibility
Maintain daily activities and routines to ensure smooth operations.
Ensure SLAs are achieved and proactively work to maintain them.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Develop and implement process improvements to enhance customer satisfaction.
Analyze customer feedback and provide insights to improve platform planning and network design.
Work closely with the program management team to achieve business objectives.
Job Requirements
Solid understanding of platform planning and network design principles.
Excellent communication and problem-solving skills.
Ability to work in a rapid-paced environment and meet deadlines.
Robust analytical and organizational skills.
Experience with customer service tools and software.
Ability to collaborate effectively with cross-functional teams.
Company name: Tata Communications Ltd.
Industry: IT Services Consulting. .