Jr Customer Service Executive - Provisioning & Configuration
Tata Communications · Chennai
- Experience0–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted13 Sept 2026
About Tata Communications
Tata Communications is hiring in Chennai in telecom. This role looks for around 0+ years of experience.
Skills
- Telecom
- Customer coordination
- FTTX
- OSP/ISP construction activities
- Telecom concepts
- Analytical problem solving
- Documentation
The role
A customer service executive at a telecommunications company coordinates customer provisioning through FTTX and OSP/ISP construction activities, applying telecom concepts and customer coordination to complete service requests accurately. The role also uses analytical problem solving and documentation to support request handling and team clarification.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Qualification-Necessary Requirement
Jr. Engineer Customer Order Provisioning:
Experience-Necessary Requirement
Bachelor of Engineering in Telecom or other allied subjects
0 to 2 years of Professional/Technical Experience in Telecom with good knowledge in Customer coordination.
Major Responsibilities
Customer coordination. Field Engineer Coordination Knowledge on FTTX Provision Basic Telecom Concepts of FTTX
Key Performance Indicators
Turnaround time of requests within agreed SLA Quality of pack completed to meet agreed SLA
Skill requirements Include skill requirements in domain, leadership and behavioral:
Good writing skills - for documentation, training, processes Good understanding of OSP/ISP construction activities Communicate with teams for any additional data / clarification required Good analytical / problem solving skills