Head of Digital Vehicle Financing Products

Job Title Digital Product Lead - Vehicle Finance Location Chennai (Preferred), Gurgaon, Mumbai Role Overview We are seeking an experienced and highly driven Product Lead to own the end-to-end digital customer experience for Vehicle Finance products across Two-Wheeler (2W), Passenger Vehicle (PV) and other vehicle financing journeys. The role will be responsible for defining the digital product vision, designing best-in-class customer journeys, driving Salesforce LOS transformation initiatives, implementing AI-led customer experiences, and leading cross-functional teams to deliver business outcomes. The incumbent will act as the single point of ownership for product roadmap execution, governance, compliance adherence, stakeholder management, and delivery excellence across the Vehicle Finance ecosystem.

This is a leadership role requiring strong product management capabilities, deep understanding of vehicle finance processes, experience in Salesforce implementations, and the ability to manage large-scale transformation programs involving business, technology, operations, credit, risk, compliance, and external partners.

Key Responsibilities Digital Product & Customer Experience - Define and own the digital product roadmap, and customer experience for Vehicle Finance products

Design and continuously enhance customer journeys across sourcing, onboarding, credit underwriting, approval, disbursement, servicing, collections, and renewalsDrive customer-centric journey transformation using data-driven decision making and journey analyticsConduct regular competition benchmarking and market scans to identify emerging trends, innovations, and best practicesIdentify opportunities for simplification, digitization, automation, and straight-through processingChampion AI-led experiences, GenAI use cases, intelligent automation, predictive analytics, and conversational experiences across customer and operational journeysDefine product success metrics and KPIs including conversion, turnaround time, drop-offs, customer satisfaction, productivity, and adoption Product Delivery & Salesforce Transformation - Lead end-to-end delivery of Vehicle Finance digital initiatives on LOS/CRM platformsOwn product requirements, business cases, feature prioritization, and roadmap executionTranslate business requirements into scalable product solutions and user storiesDrive implementation of Vehicle Finance journeysCollaborate with engineering teams to ensure high-quality solution design and implementationManage product releases from conception through production deployment Team Leadership - Lead and mentor a team of: Product Managers, Business Analysts, Quality Assurance (QA) Teams and Vendor Delivery TeamsEstablish a high-performance product culture with strong execution disciplineDrive agile delivery practices and continuous improvement initiativesManage team objectives, development plans, productivity, and performance outcomes Stakeholder Management - Act as the central coordination point across stakeholders from: Information Technology, Business, Operations, Support, Compliance, Risk, Credit, Analytics and External VendorsDrive alignment between business priorities and technology executionInfluence senior stakeholders and obtain consensus on key decisionsPresent product updates, risks, investment cases, and governance reports to leadership teams Governance & Steering Committee Management - Run Steering Committees, Program Governance Forums, Executive Reviews, and Product CouncilsDefine and track program objectives, milestones, KPIs, dependencies, and risksEstablish governance frameworks for monitoring delivery, operational readiness, and business outcomesEnsure transparent reporting of project progress, issues, and escalationsDrive timely resolution of cross-functional dependencies and blockers Risk, Compliance & Audit Management - Own product compliance requirements and regulatory alignment across the product lifecycleEnsure adherence to banking, lending, audit, information security, and data privacy standardsMaintain proper documentation, audit trails, control frameworks, and governance processesTrack regulatory changes and assess their impact on product journeysDrive closure of audit observations, compliance requirements, and control gaps Program & Release Management - Identify and mitigate project risks, dependencies, bottlenecks, and delivery challengesDevelop program plans, release schedules, and implementation roadmapsOwn release governance and go-live readiness processesOversee SIT, UAT, production validation, and deployment activitiesEnsure timely defect resolution and post-production stabilizationMonitor user adoption and business performance after deploymentDrive continuous optimization and product enhancement initiatives Transformation & Innovation - Lead enterprise-wide transformation initiatives focusing on:Process automationAPI-led integrationsAI and GenAI solutionsDigital onboarding enhancementsAnalytics-driven .