Graduate Trainee - GISOCC R&D DSIS
Valeo · Chennai
- Experience0–1 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted16 Sept 2026
About Valeo
Valeo is hiring in Chennai in automotive mobility. This role looks for around 0+ years of experience.
Skills
- Functional support
- JIRA
- Help desk
- Account management
- Incident management
- Access management
- Licence management
- Basic infrastructure support
- Database scripting
- Technical configuration
The role
An application support engineer at an automotive mobility company provides functional support for enterprise users, manages access and licences, and coordinates incident resolution through JIRA and help desk processes. The role also handles basic infrastructure support and user guidance.
Full job description
His Main Missions Are To
Provide support to the users several BGs/PGsSupport services lines (support : configuration, administration,...)Perform a first level of analysis and pre qualify all incidents transferred by hotlines in coordination with user support managerFirst level of functional support to the users (training, advice, best practices,...)Incidents requiring the follow actions are out of User Support Manager scope :Scripting for data correction in databaseCode modificationTechnical configuration evolutionsHe/She works closely with the user support manager to coordinate Hotline teams and/or support teams to perform Level 2 support.
Responsibilities
As L2 Support of STR / TMT GISOCC team, you will be responsible to :
Support Level Lead will be the entry point for any user requests (issues or enhancements).
He Is In Charge Of
Account Management & Licences:Clean-up users which have left the companyFunctional Support:Login and access issuesAccess to serverscreate New JIRA ticketsMost questions about functional behaviour or capabilities (with help from the Product Owner)Questions about methodology (with help from Methods & Tools team)Some basic infrastructure issues (with help from IS CoC)Abnormal observationsBasic methodology supportSupport routes process change requests to the according Smart PWGWorking the life-cycle of a help desk incident
Apply, (communicate and ensure if manager) the compliance with the procedures and Environmental, Safety and Security good practices, to know, for their activities and the activities of subcontractors, the potential risks and their consequences, be attentive and be reagent and know the associated action plans.