Deal Desk Strategist

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that

promise to simplify their lives. To create a better experience for their customers and employees. To

help them grow. Software is a choice that can make or break a business. Create better or worse

experiences. Propel or throttle growth. Business software has become a blocker instead of ways to

get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and

employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to

deliver results. Our people-first approach to AI eliminates friction, making employees more effective

and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,

Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee

experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks

employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

What You'll Do

Own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned AEsProactively initiate deal strategy conversations with sellers ahead of key milestones, flagging early where a deal may need extra structuring timeDocument the sequence of events required to close each assigned deal and track progress against itParticipate in regular cadence meetings with account teams to support deal velocity from inception to closureOwn deal structuring and documentation, including order form updatesSecure required internal approvals and coordinate directly with Legal on standard contract terms and redlines, looping in senior team members for non-standard or higher-risk termsJoin customer calls when needed to clarify deal terms and help remove friction to closeRespond to account teams' deal-related questions and provide playbook guidance for common deal scenariosSupport quarter-end and month-end close periods, including occasional after-hours availability during peak windowsContribute to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction

Qualifications

8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support functionExperience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accountsWorking knowledge of contract structuring, order forms, and standard commercial and pricing termsComfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard termsClear written and verbal communication skills, including comfort joining customer calls when neededAbility to manage multiple concurrent deals under deadline pressure, particularly during close periodsA detail-oriented, process-driven approach to documentation and approvals

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.