Customer Service Manager-Loan Centre
IDFC FIRST Bank · Chennai
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted16 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Chennai in financial services. This role looks for around 2+ years of experience.
Skills
- service quality
- average handling time
- first-contact resolution
- turnaround time management
- cross-selling
- alternate-channel migration
- productivity management
The role
A customer service manager at a retail banking company resolves customer requests within service-level timelines, maintains service quality, and drives first-contact resolution and alternate-channel migration. The role also supports cross-selling and productivity improvement.
Full job description
Job Requirements
Job Description
Job Title –Customer Service Manager - Loan Center
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
NA