Customer Service Manager-Loan Centre
IDFC FIRST Bank · Chennai
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted17 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Chennai in financial services. This role looks for around 2+ years of experience.
Skills
- customer experience
- first contact resolution
- average handling time
- service quality
- turnaround time
The role
A customer service manager at a retail banking company resolves customer requests within service standards, improves first contact resolution and manages channel migration. The role applies customer experience and loan servicing expertise.
Full job description
Job Requirements
Job Description
Job Title –Customer Service Manager - Loan Center
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
NA