Connectivity Quality & Operations Engineer
Ford Motor Company · Chennai
- Experience5–6 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted30 Sept 2026
About Ford Motor Company
Ford Motor Company is hiring in Chennai in automotive mobility. This role looks for around 5+ years of experience.
Skills
- Incident Management
- Production Support
- Operational Analytics
- Service Monitoring
- Jira
- Root Cause Analysis
- Connected Services Operations
- Technical Support Engineering
- Mobile Application Operations
- Cloud-Based Applications
The role
A connectivity operations engineer at an automotive mobility company manages connected vehicle platforms, telematics systems, and service reliability, using operational analytics and Jira to investigate incidents and improve customer-facing services. The role also applies cloud-based applications and mobile application operations to monitor performance and coordinate technical resolution.
Full job description
The Connectivity Quality & Operations Engineer plays a critical role in maintaining and improving the customer experience for connected vehicle services across International Markets.
This position serves as a key operational and technical liaison between regional business teams, product engineering teams, and external partners to ensure the reliability and quality of Ford and Lincoln connected services.
The role focuses on incident management, operational analytics, service monitoring, customer experience improvement, and cross-functional coordination to maximise uptime and service performance.
Incident Management & Service Reliability
Lead technical triage and investigation of production incidents, service degradations, and connectivity outages.Analyse issues across mobile applications, cloud services, APIs, telematics systems, and vehicle communication platforms.Coordinate incident resolution activities with engineering teams, business stakeholders, and third-party partners.Manage incident communications, escalation paths, and recovery activities.Track root causes, corrective actions, and preventive measures through Jira and other operational tools.
Connectivity Operations
Act as the primary operational support analyst for connected vehicle services across assigned markets.Monitor service health and key operational metrics.Proactively identify service risks and recommend improvements.Support ongoing operational governance and business reviews.
Customer Experience & Quality
Review customer feedback, app store ratings, and customer-reported issues.Identify recurring pain points and quality concerns.Partner with product and engineering teams to reduce customer-impacting defects.Advocate for improvements that enhance customer satisfaction and service adoption.
Data Analytics & Performance Monitoring
Define and monitor operational KPIs and service health indicators.Analyse trends and performance data to identify service degradation or emerging issues.Generate operational reports and dashboards for leadership review.Use data-driven insights to improve service reliability and operational effectiveness.
Cross-Functional Collaboration
Work closely with global engineering, product, operations, customer support, and business teams.Coordinate with mobile application teams, cloud platform teams, telematics organisations, and telecommunications providers.Support operational readiness activities for new feature launches and product enhancements.
Education
Bachelor's Degree In
Computer ScienceInformation TechnologySoftware EngineeringElectronics & Communication EngineeringSystems EngineeringBusiness OperationsOperations ManagementRelated technical discipline
Experience Required
5+ years of experience in one or more of the following:Production SupportProduct OperationsIncident ManagementSite Reliability EngineeringConnected Services OperationsTechnical Support EngineeringSoftware Delivery Operations
Preferred
Connected Vehicle PlatformsTelematics SystemsIoT SolutionsMobile Application OperationsCloud-Based ApplicationsTelecommunications Services