Back Office Operations Rep I

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Team Overview

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Will be working in consumer dispute & Email operations processAddress and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal disputeEnsure all emails are responded to correctly and completely within the prescribed SLAMust be able to draft responses independently as template responses are to be used selectivelyIdentify & escalate probable escalations or sensitive issues for faster resolutionWorking on multiple applications and preparing credit report post analyzing complaintsRegularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaintsWilling to work on Weekends / Holidays / Shift extension as per Business RequirementWilling to work in Permanent Work from Office as per Business RequirementNeed to maintain Quality and Accuracy scores as per the business requirements.

Required Knowledge And Experiences

Minimum Graduate degree in any streamMust have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industryExcellent communication skills (English) both verbal and writtenGood command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantageAble to work in fast-paced energy, flexible and should be able to handle work load Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are requiredExperience in Credit Bureaus would be preferredStrong Team player Good knowledge of MS – office

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Rep I, Business Operations