Assistant Vice President - Contact Centre

SBI Card · Chennai

  • Experience15–20 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted22 Sept 2026
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About SBI Card

SBI Card is hiring in Chennai in financial services. This role looks for around 15+ years of experience.

Skills

  • customer service operations
  • voice
  • email
  • chat

The role

A contact centre operations manager at a consumer finance company plans and improves customer service across voice, email, and chat channels while maintaining service levels for premium and non-premium customers. Customer service operations and omnichannel support shape daily agent performance.

Full job description

A contact centre operations manager at a consumer finance company plans and improves customer service across voice, email, and chat channels while maintaining service levels for premium and non-premium customers. Customer service operations and omnichannel support shape daily agent performance.