Assistant Manager - Cloud Operations

Tata Communications · Chennai

  • Experience4–7 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted21 Sept 2026
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About Tata Communications

Tata Communications is hiring in Chennai in telecom. This role looks for around 4+ years of experience.

Skills

  • cloud security
  • Fortigate firewalls
  • Palo Alto firewalls
  • Load Balancers
  • NSX
  • Proxy
  • data backup
  • data restoration
  • incident analysis
  • system optimization

The role

A cloud operations engineer at a telecommunications company diagnoses and resolves cloud security incidents using Fortigate firewalls, Palo Alto firewalls, and NSX, while coordinating escalations, system optimization, and operational procedures. The role also manages customer-facing service operations and technical issue resolution.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum Qualifications & Experience

Graduate with 4-7 years of experience

Other Knowledge & Skills

Good knowledge on implementation, installation, integration troubleshooting and overall functionalitiesExperience in troubleshooting platform related issues, data backup, restoration, retentionMaintains awareness of latest technologies in the domain

Key Responsibilities

Technical administration or troubleshooting to ensure the efficient functionality of the solution.Incident Validation, Incident Analysis, Solution recommendationAssists with the development, revision, and maintenance of Standard Operating Procedures and Working InstructionsAct as a point of escalation for Level-1 customer service analystsCoordinate with IT teams on escalations, tracking, performance issues, and outages.Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.Publish weekly reports and monthly reports on customer service operations activity.Expert skillset in Fortigate firewalls, PaloAlto firewalls, Load Balancers, NSX, Proxy