Apprentice- Product Management

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About The Role

We are looking for a high-potential Product Manager Apprentice to join our Product Management team working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to AI-driven customer experience technologies and modern cloud-native architectures.

As a Product Manager Apprentice, you will work closely with Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including AI-powered voice, digital, analytics, automation, workforce management and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.

Key Responsibilities

Product Discovery & Strategy Support

Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrationsAnalyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platformsSupport product managers in defining product vision, value propositions, and roadmap priorities

AI & Data-Driven Product Development

Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analyticsHelp translate AI capabilities into real-world customer use cases and measurable business outcomesContribute to defining product requirements for AI-enabled workflows and decisioning systems

Requirements & Delivery Execution

Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteriaWork closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release executionParticipate in feature demos, UAT coordination, and release readiness activities

Modern SaaS Platform Exposure

Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability conceptsSupport integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems

Customer & Stakeholder Engagement

Join customer calls, usability sessions, and beta programs to capture feedback and validate product directionSupport preparation of product documentation, internal enablement, and launch materials

What You Will Learn

How enterprise CCaaS platforms are built and scaledHow AI is productized — from model capability to customer valueHow to balance customer needs, technology constraints, and business strategyHow modern SaaS companies execute product management at scale

Eligibility & Qualifications

Bachelor’s degree in Engineering or Computer Science (or related technical discipline)Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computingBasic understanding of software development concepts, APIs, and web technologiesFamiliarity with Agile development practices is a plus

Desired Skills & Attributes

Strong analytical and problem-solving mindsetExcellent communication and structured thinking skillsCuriosity about AI, data platforms, and digital customer experience technologiesAbility to work cross-functionally with engineering, design, and business teamsEntrepreneurial mindset with a bias for action and learning

Career Path

This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.

Why Join Us

Work on a market-leading CCaaS platform from Five9 shaping the future of customer experienceGet early exposure to AI-first product development in a real enterprise environmentStructured mentorship from experienced product leadersOpportunity to grow rapidly in one of the fastest-growing technology domains

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.