Manager - PLCS - Growth
Bajaj Finserv · Cannanore
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted27 Sept 2026
About Bajaj Finserv
Bajaj Finserv is hiring in Cannanore in financial services. This role looks for around 3+ years of experience.
Skills
- campaign management
- Salesforce
- UNICA
- Microsoft Excel
- Microsoft PowerPoint
- CRM
- lending systems
- call-center sales
- vendor management
- process improvement
- data analysis
The role
A growth manager at a consumer finance company drives personal loan sales through call-center channels, manages campaign management and Salesforce, and improves channel productivity and profitability. The role also uses UNICA and Microsoft Excel for data analysis and performance tracking.
Full job description
Location Name: Iritty
Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels
Systems Understanding & Data Analysis:
Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills
Required Qualifications And Experience
Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels
Systems Understanding & Data Analysis:
Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills