Sales Auditor - Quality Analyst

Policybazaar.com · Bhubaneswar

  • Experience1–2 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Leveljunior
  • Posted16 Sept 2026
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About Policybazaar.com

Policybazaar.com is hiring in Bhubaneswar in insurance. This role looks for around 1+ years of experience.

Skills

  • Sales Process Quality
  • Call Monitoring
  • Call Auditing
  • Call Calibration
  • Call Feedback
  • Sales Processes
  • Quality Parameters
  • Compliance

The role

A sales quality analyst at an insurance marketplace monitors and audits sales calls, calibrates quality standards, and coaches sales executives through call feedback and sales process quality. The role also applies compliance guidelines and analyzes quality parameters.

Full job description

Key ResponsibilitiesConduct call monitoring and call auditing for sales processes.Perform regular call calibrations with Quality, Training, and Operations teams.Evaluate calls based on defined quality parameters and sales standards.Provide structured call feedback and coaching to sales executives.Identify quality and process gaps and recommend corrective actions.Track quality scores and maintain QA/MIS reports.Ensure adherence to process, sales, and compliance guidelines.Support continuous improvement in customer experience and sales performance.

Mandatory Requirements

✔️ Experience in Sales Process Quality / QA✔️ Hands-on experience in Call Monitoring & Call Auditing✔️ Experience in conducting Call Calibration✔️ Strong experience in providing Call Feedback✔️ Good understanding of sales processes and quality parameters✔️ Strong communication and analytical skills✔️ Ability to work closely with Operations and Training teams

📩 Share CV: rakshashukla@policybazaar.com📞 Contact: Raksha Shukla – 8962509811