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Key Account Manager at Jio — Bhubaneswar

Experience5–12 yrs
SalaryNot disclosed
Work modeonsite
Levelsenior
Posted17 Sept 2026

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About Jio

Jio is hiring in Bhubaneswar in telecom. This role looks for around 5+ years of experience.

Skills

Government sales
Key Account Management
account planning
customer relationship management
service-level agreement delivery
Churn management
Collections
Regulatory compliance

The role

A Key Account Manager at a telecommunications company develops government sales accounts and drives revenue retention through account planning, customer relationship management, and service-level agreement delivery. The role manages cross-functional service delivery, collections, and regulatory compliance.

Full job description

Jio is seeking applications from suitable candidates for the position of “Key Account Manager”

Education Required:Any Graduation (MBA preferred)

Work location: Odisha, Bhubaneswar

Experience Required:5-12 years (must have at least 5 years of experience in Government sales)

ResponsibilitiesAccount Planning: Drive Revenue and develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.Customer Relationship Management: Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.Cross-functional Collaboration: Work closely with other departments such as Service Delivery, Care & Assurance, Finance and Marketing to ensure seamless service experience to Customers.Customer Satisfaction: Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery

Key DeliverablesIncremental Revenue through new Customer acquisitions and new Products penetration in existing accounts.Revenue retention in existing accounts (Churn Management)Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.Collections against billing (zero disputes)Statutory and Regulatory Compliances

Skill SetKnowledge of industry and products.Strong work experience in Government sales.Key Account Management Experience.Customer Focus and strong Problem-solving skills.Collaboration and Relationship building.