Windows Administration with Patching - Bigfix Change Coordinator & Implementation Analyst (2-5 Years) - Bangalore

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Windows Administration with Patching - Bigfix Change Coordinator & Implementation Analyst (2-5 Years) - Bangalore

Job Summary

The Windows Change Coordinator and Implementation Analyst is responsible for coordinating enterprise Windows Server patching activities, vulnerability remediation, change management, compliance reporting, and operational governance across the FIS infrastructure environment. This role serves as a key coordination point for monthly and emergency patching cycles, implementation tracking, stakeholder communication, reporting, and audit support, while ensuring alignment with ITIL processes and organizational compliance standards.

The position requires close collaboration with Windows Server administrators, application owners, infrastructure teams, security teams, Lines of Business, and change management teams to ensure patching activities are planned, implemented, validated, and documented effectively.

Key Responsibilities

Change Coordination & Implementation

Coordinate monthly and emergency Windows Server patch implementation activities across the enterprise environmentPlan patching schedules and maintain implementation calendars to support operational readinessCreate, track, and manage change requests in accordance with approved change management proceduresCoordinate outage windows, bridge calls, approvals, and implementation tasks with relevant teamsProvide timely status updates throughout patch implementation windowsTrack patch implementation outcomes, including successful completions, failures, cancellations, and remediation actionsEnsure implementation documentation is complete, accurate, and compliant with governance requirements

Patching Operations Support

Support enterprise Windows Server patching activities and assist with implementation coordinationCoordinate with infrastructure and application teams to confirm patch readiness and validation requirementsMonitor implementation progress and escalate risks, blockers, or delays as requiredSupport post-patch validation activities, including operational health checks and follow-up actionsMaintain accurate patching schedules, implementation trackers, and server inventory details

Vulnerability & Compliance Management

Support vulnerability remediation by coordinating patch deployment using approved patch baselinesTrack vulnerability remediation progress, compliance status, and related operational metricsAssist in maintaining enterprise patch compliance targets and remediation timelinesPrepare compliance reports and leadership dashboards to support operational reviewsMonitor exception management activities and track remediation actions to closure

Reporting & Analytics

Develop and maintain operational reports using Microsoft Excel and other reporting toolsCreate dashboards, charts, and presentations for leadership and operational review meetingsAnalyze patching trends, compliance performance, and implementation effectivenessPrepare weekly, monthly, and executive-level status reports with clear insights and action itemsSupport audit reporting, governance reviews, and evidence collection activities

Stakeholder Communication

Manage communications with application owners, business stakeholders, and technical teamsProvide implementation notifications, progress updates, completion summaries, and follow-up communicationsFacilitate effective communication during patch windows, bridge calls, and incident situationsSupport leadership reviews, operational meetings, and stakeholder discussions with accurate updates

Service Management & Governance

Ensure adherence to ITIL-based service management and operational governance processesSupport incident, problem, and change management processes, including documentation and follow-upMaintain accurate implementation records, operational documentation, and audit evidenceAssist with operational risk assessments, exception reviews, and governance-related follow-up actions

Server Onboarding & Service Enablement

Coordinate the onboarding of new servers into the CVPI patching serviceValidate patch readiness, tooling availability, ownership details, and inventory alignmentCoordinate onboarding requests with application owners and infrastructure teams to ensure service readinessSupport lifecycle management activities related to patching services and operational support

Automation & Continuous Improvement

Support patch automation initiatives and continuous improvement opportunitiesAssist with automated reporting, data collection, and operational tracking activitiesIdentify process improvement opportunities to increase efficiency, reduce manual effort, and improve reporting accuracySupport BigFix, and related patch management platforms where applicable

Experience

Required Qualifications

2–5 years of experience in IT services, infrastructure support, or enterprise operations environmentsMinimum 2 years of experience working with ITIL processes, service management practices, vulnerability management, and patch management activities

Mandatory Skills

Advanced Microsoft Excel skills, including~VLOOKUP/XLOOKUPPivot TablesCharts and DashboardsData Analysis and ReportingStrong analytical, reporting, and problem-solving skillsExcellent documentation, presentation, and stakeholder communication skillsStrong written and verbal communication skills with the ability to provide clear operational updatesBasic understanding of Windows Server operating systems, distributions, and version managementWorking knowledge of ITIL processes and service management governanceExperience using change management, service delivery, and operational tracking toolsAbility to coordinate multiple stakeholders, implementation activities, timelines, and priorities effectively

Preferred Skills

Hands-on experience with ServiceNow or similar IT service management platformsExperience in change management, project coordination, or service management functionsExposure to Windows Server administration and enterprise infrastructure supportKnowledge of vulnerability management, compliance tracking, and remediation processesExperience supporting enterprise patch management processes and implementation governanceUnderstanding of automation tools, operational reporting platforms, and process improvement methods

Preferred Certifications

ITIL Foundation CertificationWindows Server certifications are an added advantage

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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