User Success Manager, CLO
CLO Virtual Fashion · Bengaluru
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About CLO Virtual Fashion
CLO Virtual Fashion is hiring in Bengaluru in technology software. This role looks for around 2+ years of experience.
Skills
- business development
- operations
- customer service
- user research
- Agile
- critical thinking
- project planning
- project management
- English
The role
A customer success manager at a fashion technology company supports CLO Online users, analyzes user research, and improves customer experience through website operations and event management. The role also applies Zendesk and 2D/3D CAD knowledge to strengthen subscription services and user workflows.
Full job description
We are looking for a visionary to join our Online team. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D.
The Global Online team is responsible for CLO Online subscription business and operations. They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The Team units are located in Korea, USA, China, and Germany.
Responsibilities
Daily Operational work to serve CLO Online user community managing inquiries, support and the websiteIn depth analysis on user inquiries, support and user activities on clo3d.com website and CLO’s social media channelsAnalyze service gaps and recommend effective measures to prevent mishandlings and claimsReview and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLOWork with other teams to execute project workstreams as part of the wider company businessTo lead customer experience improvements in user workflow, contents and website operations working with Web DevelopersPlan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Marketing TeamCommunicate actively and work in tandem with the Global Online Team to have aligned goals and strategy
Qualifications
2+ years of work experience in business development, operations, customer service, or user research in the tech industryAgile work ethic; comfortable with trials and errorsCritical thinking and creative strategizingOpen to working with colleagues from different places, time zones, backgrounds and culturesStrong project planning and management skillsStrong written and verbal communications skills in English
Plus if you have
Experience in Zendesk or other CRM systemsFashion-related experienceAcademic studies in Statistics, Business Administrations, Information Technology related majorsKnowledge and experience in 2D/3D CAD, B2C SaaS business
Please feel free to contact us via email (career@clo3d.com) if you need any further information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.