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User Experience Researcher at Porter — Bengaluru

Experience2–4 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted22 Sept 2026

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About Porter

Porter is hiring in Bengaluru in logistics supply chain. This role looks for around 2+ years of experience.

Skills

qualitative research
quantitative research
research methodologies
user recruitment
facilitation
research synthesis
product analytics
survey design
behavioral data analysis
product management

The role

A user researcher at a marketplace company conducts end-to-end qualitative research and integrates quantitative research into product decisions, while shaping research roadmaps and partnering with product managers. The role applies research methodologies, user recruitment, facilitation, and synthesis to connect customer insights with product and design action.

Full job description

We are looking for a User Researcher II to drive end-to-end research within an assigned charter — selecting appropriate methodologies, synthesising qual and quant inputs, and beginning to build cross-team partnerships that ensure research shapes product and business decisions. This role operates with growing independence; manager support is available but not the default.

Must-have2–4 years of hands-on research experience; drives end-to-end projects with some manager support.Selects and executes appropriate methodologies for complex problems — not just evaluative research.Strong qual depth: independently plans, recruits, facilitates, and synthesises. Insights tied to product and design action.Integrates qual and quant data (analytics, surveys, behavioural data) into synthesis with manager's help.Proactively engages with PMs to scope and prioritise research; doesn't wait to be directed.

Good to haveConsumer or marketplace product company background.Early exposure to proactively shaping a research roadmap for a charter.Bachelor's or Master's in Design, Psychology, Social Sciences, or related fields. Work quality takes precedence.

By applying for this position, I voluntarily consent to submitting my information and documents (collectively “Personal Data”), and hereby consent to SmartShift Logistics Solutions Private Limited and its affiliates, subsidiaries or group companies (collectively “Company”) collecting, using, processing and storing such information and documents for the purposes of evaluating my application and candidature, in accordance with the Company’s policies and applicable law. I further consent to the Company sharing my Personal Data with third parties, including to its affiliates, subsidiaries and vendors for the aforementioned purposes and to the consequential use, processing and storage of my Personal Data by such third parties. I further understand that my Personal Data will be stored for such periods as may be required for the Company, subject to applicable law.