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Technical Support Engineer at Saviynt — Bengaluru

Experience3–4 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted22 Sept 2026

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About Saviynt

Saviynt is hiring in Bengaluru in technology software. This role looks for around 3+ years of experience.

Skills

Identity and Access Management
Identity Governance and Administration
SQL
scripting
Linux
REST
SOAP
Postman
Shell
JavaScript
Python
Groovy
Single sign-on

The role

A technical support engineer at an identity security software company troubleshoots Identity and Access Management incidents, configures Identity Governance and Administration tools, and resolves access issues through SQL and REST/SOAP web services. The role also applies scripting and Linux to investigate customer problems and document reliable resolutions.

Full job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

Customer Communication

Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions

Drive Customer Satisfaction through timely & quality communication

Troubleshooting Skills

Troubleshooting of customer reported incidents and system alerts

Identify, debug and troubleshoot break fix issues and take it to a resolution

Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

Respond and resolve issues within agreed service levels

Collaboration & Knowledge Sharing

Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

Domain

Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings

KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

Minimum 3 years’ experience in implementing various IGA solutions

Strong Domain knowledge in Identity and Access Management (IAM)

Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM

Knowledge and experience in invoking REST/SOAP web services using tools such as Postman

Database: Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Basic knowledge of operating systems such as Linux, Unix & windows

Prior experience integrating with any SSO providers

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.