Technical Support Engineer

Job Summary

As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.

Job Requirements

Skills

3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:

NetApp storage solutions and Data ONTAPNAS/SAN storage technologiesLinux/UNIX or Windows administrationData protection and backup technologiesVirtualization platforms (VMware, Hyper-V, Citrix)Cloud platforms (AWS, Azure, GCP) and KubernetesStorage performance tuning and high-availability solutionsEnterprise application interoperability and infrastructure support

Education

Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience.Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.