Technical Solution Lead – ServiceNow GenAI

Lenovo · Bengaluru

  • Experience7–12 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted23 Sept 2026
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About Lenovo

Lenovo is hiring in Bengaluru in technology software. This role looks for around 7+ years of experience.

Skills

  • ServiceNow
  • ITSM workflows
  • CSM workflows
  • ServiceNow scripting
  • Flow Designer
  • IntegrationHub
  • REST API integrations
  • SOAP integrations
  • Now Assist
  • Predictive Intelligence
  • Virtual Agent
  • prompt engineering
  • AI use case identification
  • data readiness
  • AI grounding
  • AI architecture
  • cloud-based AI services
  • JavaScript
  • API orchestration
  • AI governance

The role

A ServiceNow solution architect at a technology software company designs and delivers ServiceNow GenAI solutions using ServiceNow, ITSM workflows, and REST API integrations, translating business needs into scalable AI-powered workflows. The role also applies prompt engineering and AI governance to optimize grounded, auditable outcomes.

Full job description

Role Overview

We are hiring a Technical Solution Lead – ServiceNow GenAI to drive the design, development, and deployment of AI-powered solutions on the ServiceNow platform.

This role is accountable for owning AI use cases end-to-end, from identifying opportunities to delivering production-ready solutions. The individual will work closely with Offering Managers, Architects, and business stakeholders to translate real problems into scalable AI-driven workflows.

Key Responsibilities

AI Use Case Ownership

Identify, evaluate, and prioritize high-impact AI use cases across ITSM and CSM

Define business value, feasibility, and data readiness

Drive execution from PoC Pilot Production rollout

ServiceNow GenAI Solution Design

Design and implement solutions using:

Now Assist

Predictive Intelligence

Virtual Agent

Flow Designer and IntegrationHub

Build AI-powered workflows aligned with ServiceNow best practices

Ensure scalability, performance, and maintainability of solutions

Hands-on Development & Prototyping

Actively contribute to configuration, scripting, and debugging

Develop rapid prototypes to validate AI use cases

Guide development teams on implementation patterns and best practices

Review prompts, workflows, and AI outputs for optimization

Integration & AI Ecosystem

Integrate ServiceNow with external AI/LLM platforms (e.g., Azure OpenAI)

Design and implement REST API-based integrations and orchestration

Enable data grounding and context-aware AI responses

AI Governance & Risk Management

Implement safeguards for AI risks such as hallucination, bias, and data privacy

Design human-in-the-loop workflows where required

Ensure auditability and traceability of AI-driven decisions

Stakeholder & Offering Collaboration

Work closely with Offering teams to shape AI roadmap and use case pipeline

Conduct workshops, demos, and stakeholder discussions

Translate business needs into technical AI solutions

Required Skills & Experience

Experience

6–10 years of overall experience in IT

Minimum 3+ years of hands-on experience in ServiceNow development/architecture

Proven experience in at least 1–2 AI/GenAI implementations (beyond theoretical or PoC-only exposure)

ServiceNow Expertise

Strong experience in ITSM / CSM workflows

Deep knowledge of:

Scripting (Business Rules, Script Includes, Client Scripts)

Flow Designer and IntegrationHub

REST/SOAP integrations

Experience in Technical Lead or Solution Architect role

AI & GenAI Capabilities

Hands-on experience with:

Now Assist

Predictive Intelligence

Virtual Agent

Strong understanding of:

Prompt engineering and optimization

AI use case identification

Data readiness and grounding techniques

Technical Skills

JavaScript (ServiceNow scripting)

API integrations and orchestration

Understanding of AI architecture and cloud-based AI services

Communication & Leadership

Strong stakeholder management skills

Ability to translate technical solutions into business impact

Experience working with cross-functional teams

Preferred Qualifications

ServiceNow certifications (CSA, CIS, CAD)

Experience in enterprise-scale implementations

Exposure to AI transformation programs