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Tech Support Engineer at HackerRank — Bengaluru

Experience1–5 yrs
SalaryNot disclosed
Work modeonsite
Leveljunior
Posted2 Sept 2026

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About HackerRank

HackerRank is hiring in Bengaluru in staffing hr. This role looks for around 1+ years of experience.

Skills

REST APIs
SQL
Python
Shell
JavaScript
HTTP
JSON
OAuth
API Keys
JWT

The role

A technical support engineer at a software product company diagnoses REST APIs and web applications, analyzes SQL data and API logs, and automates troubleshooting with Python. The role also applies HTTP and authentication mechanisms to resolve production issues and manage technical incidents.

Full job description

Responsibilities:

Investigate, troubleshoot, and resolve customer-reported technical issues.

Diagnose and resolve API-related issues, including authentication, integration, and performance problems.

Analyze API request/response logs and work closely with Engineering teams to identify root causes.

Write and maintain scripts (Python, Shell, JavaScript, etc. ) for automation, troubleshooting, and operational tasks.

Use SQL queries to analyze data, investigate issues, validate data integrity, and support production environments.

Monitor application health, logs, and system performance to proactively identify issues.

Collaborate with Product, Engineering, and Customer Success teams to drive issue resolution.

Document troubleshooting procedures, known issues, and resolutions in the knowledge base.

Manage support tickets and ensure timely resolution within defined SLAs.

Participate in incident management and post-incident analysis activities.

Requirements:

1-7 years of experience in Technical Support, Application Support, Production Support, or a similar role.

Strong experience troubleshooting REST APIs and web-based applications.

Hands-on experience debugging API integrations and analyzing request/response logs.

Proficiency in SQL, including joins, aggregations, filtering, and data validation.

Experience writing scripts using Python, Shell, JavaScript, or another programming language.

Familiarity with API testing tools such as Postman or Swagger.

Understanding of HTTP, JSON, authentication mechanisms (OAuth, API Keys, JWT), and web technologies.