Surveillance Officer

Job Title: Executive Surveillance (Audit)Department: Audit & ComplianceLocation: BangaloreReporting To: Manager – Surveillance / Head – Internal AuditJob Purpose:To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.Key Responsibilities:• Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.• Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.• Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.• Develop formal & informal information systems in the operating environment & check pilferages thru thorough surveillance investigations.• To deep-dive into the system to find out route cause & suggest the remedies.• Perform mystery audits or surprise checks across outlets to on need basis.• Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.• Prepare audit reports highlighting key findings, root causes, and actionable recommendations.• Support investigations into reported incidents of theft, misuse, or malpractice.• Ensure timely closure of audit observations and follow-up actions.Key Skills & Competencies:• Strong analytical and observation skills• Attention to detail and integrity• Good knowledge of MS Excel, POS data analysis, and CCTV monitoring• Excellent communication and report writing skills• Understanding of QSR / Retail industry operations• Ability to handle confidential information sensitivelyQualification & Experience:• Graduate or Postgraduate in Commerce, Business Administration, or related field• 3–6 years of experience in retail/QSR audit, surveillance, or operations control• Experience in CCTV audit analysis or fraud detection preferredKey Performance Indicators (KPIs):• Timely completion of surveillance audits• Reduction in operational losses and fraud cases• Compliance adherence rate improvement• Accuracy and quality of audit reports