SUPPLY CHAIN ANALYST

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Job Requirements

Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).

Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.

Own the weekly CDX report process, ensuring timely insights and follow-up with planners.

Collaborate with planning, factory, and distribution center teams to resolve delivery issues.

Drive adoption of tools such as the Escalation App and Late Reason Code Program.

Support implementation of customer segmentation logic and CVP-aligned service levels.

Participate in QBRs and customer-facing discussions to represent delivery performance.

Identify process gaps and lead improvement initiatives across the supply chain.

Ensure documentation and knowledge sharing to support scalable execution.

Core Competencies

Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win

Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution

Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute

Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes

Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment

High interpersonal skills: Builds trusted relationships internally and externally

Cheerleader: Motivates and activates the right people at the right time

Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed

Change Management & Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.

Ownership & Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

What your background should look like

Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.

Minimum of 10 years’ experience in a multinational and high growth industry.

Experience in people management, leading diverse teams in a global environment.

Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.

Strong experience in driving cross-functional collaboration and facilitate process improvements

Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.

Highly Competent with supply chain management software (SAP Must, IBP is a plus), Artificial Intelligence agents and analytics tools.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road

Bangalore, Karnātaka 560076

India

Posting City: Bangalore

Job Country: India

Travel Required: Less than 10%

Requisition ID: 158683

Workplace Type: Hybrid

External Careers Page: Manufacturing