Staff Escalation Manager
SentinelOne · Bengaluru
- Experience7–12 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted30 Sept 2026
About SentinelOne
SentinelOne is hiring in Bengaluru in technology software. This role looks for around 7+ years of experience.
Skills
- incident management
- technical support
- application support
- issue prioritization
The role
A staff escalation manager at a cybersecurity software company triages engineering escalations, challenges support issues, and routes product defects to Engineering using incident management and technical support. Resolves customer-impacting problems through application support and cross-functional issue prioritization.
Full job description
A staff escalation manager at a cybersecurity software company triages engineering escalations, challenges support issues, and routes product defects to Engineering using incident management and technical support. Resolves customer-impacting problems through application support and cross-functional issue prioritization.