Sr. Technical Support Specialist- VIM
OpenText · Bengaluru
- Experience5+ yrs
- SalaryNot disclosed
- Work modeunknown
- Levelsenior
- Posted18 Sept 2026
About OpenText
OpenText is hiring in Bengaluru in technology software. This role looks for around 5+ years of experience.
Skills
- OpenText VIM
- SAP workflow
- ABAP Programming
- SAP R/3
- S/4HANA
- ALV Report Development
- SAP FI/MM
- SAP Fiori
- Web services
- Dialog programming
The role
Technical support specialists in information management companies resolve customer issues across OpenText VIM, SAP workflow, and ABAP programming. They scope incidents, troubleshoot SAP R/3 and S/4HANA environments, develop ALV reports, and support SAP FI/MM processes, Fiori, web services, dialog programming, custom screens, and transactions. Their skills include OpenText VIM, SAP workflow, ABAP programming, SAP R/3, S/4HANA, ALV report development, SAP FI/MM, SAP Fiori, and web services.
Full job description
Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.
What The Role Offers
Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLA’s and KPI’sUtilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathyMeet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveysCollaborate with various stakeholders to act as a trusted customer advocate
What You Will Need To Succeed
5+ years of prior experience working on relevant technologiesFocused on scoping problems and strong troubleshooting abilityUniversity/College degree within a related disciplineWillingness to work in shifts during weekdays and on-call during weekends3+ years of hands-on experience working on OpenText VIM Strong skills in SAP workflow and ABAP ProgrammingExperience with SAP R/3 and S4/HANAStrong skills in ALV Report DevelopmentWorking Knowledge in SAP FI/MM modules (Technical) and business processesExperience with SAP Fiori and Web servicesExperience in dialog programming, building custom screens and transactions
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.