Software Consulting Engineer

Job Summary

Meet the Team CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Responsibilities

Lead & drive software design, optimization/implementation, execution, for projects/accounts to accelerate customer outcomes.

Support presales activities and translate business requirements into solution design.

Participate in Statement of Work scoping, review, and creation, kick-off meetings

Provide/assist customers with development, integration and implementation of tools, systems, and service assurance for Cisco technologies.

Build customer simulations in internal labs to resolve/validate issues.

Create and deliver customer collateral, portals, documentation, and knowledge transfer. Conceptualize and deliver Customer Requirements Document, Implementation Plan and High Level Design Document

Ability to understand and communicate project scope and map it to customer business goals and objectives.

Receives limited supervision. Resolves methods and procedures on new assignments.

Involved in strategic projects with high visibility. Active participant and initiator.

Support solution implementation and strategy plans.

Best practices, success stories and IP Collection curation and sharing

Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the optimization /strategy/deployment of Cisco services and solutions.

Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Create and deliver trainings for new and junior technical resources within the team.

Provides guidance and mentoring to other engineers. Mentor / develop others.

Minimum Qualifications

BE/B.Tech/BSC Computer Science or equivalent 8+ plus years professional experience in software development or technical consulting.

Proficiency in programming using Python, adept in efficient usage of AI coding tools.

Expertise in Data Structures & Algorithms, Database management (MySQL/PostgreSQL/noSQL) finetuning and optimization , API design (RESTful services), parsing and REGEX, Kafka and Golang

Expertise in software design principles(design patterns), Version Control Systems and Linux troubleshooting

Experience in all phases of software development lifecycle with good working exposure to agile development methodologies, software automation/workflow orchestration, microservices, containers/K8s, cloud, databases, open source etc

Exposure to Generative AI, Agentic AI frameworks, LLM-based application development

Capable of leading interactions with external customers or internal stakeholders in consultative manner and guiding junior team members.

Preferred Qualifications

Knowledge of Network fundamentals

Background in Service Architecture, Service Fulfilment and System Integration

Good knowledge around topics of Site Reliability Engineering (SRE), DevOps, SecOps etc

Desirable to have experience in NETCONF, RESTCONF & Yang Modelling

Prior experience in serverless workflows, bpmn, apache airflow or similar.

Proven ability to manage multiple projects simultaneously in a fast-paced environment with strong verbal, written, and presentation skills to effectively communicate complex technical concepts to non-technical stakeholders.

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