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Service Lead at Merck Group — Bengaluru

Experience8–9 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted17 Sept 2026

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About Merck Group

Merck Group is hiring in Bengaluru in pharma biotech. This role looks for around 8+ years of experience.

Skills

SAP
Application Management Services
IT service delivery
Materials Management
Production Planning
Plant Maintenance
Quality Management
Warehouse Management
Extended Warehouse Management
Procurement and Supplier Management
Incident management
Problem management
Change management
Release management
Service Performance Management
Key Performance Indicator tracking
Root-cause analysis
ITIL

The role

A SAP consultant at a global science and technology company governs SAP supply chain and operations services, applying SAP Functional Certification and ITIL to improve production readiness and incident resolution. The role coordinates service providers, tracks service performance, and drives operational maturity.

Full job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

Own the stability, governance, and continuous improvement of SAP Supply Chain, Asset, and Operations capabilities globally.Lead Application Management Services (AMS) governance, including service performance, KPIs, SLAs, and provider oversight.Drive effective incident and problem resolution, including coordination of major incidents and root-cause actions.Ensure production readiness for critical SAP-enabled business processes, projects, releases, and changes.Partner with Business Process Owners, Capability Leads, technical teams, and external service providers. Convert operational challenges into measurable service improvements and promote a culture of operational excellence

Who You Are

You bring 8 or more years of experience in SAP functional consulting, application management, or Enterprise Resource Planning operations, with a strong track record in IT service delivery.You have deep functional expertise in one or more of the following SAP capability areas: Materials Management, Production Planning, Plant Maintenance, Quality Management, Warehouse Management or Extended Warehouse Management, or Procurement and Supplier Management.You have hands-on experience governing Application Management Services vendor performance, including service reviews, Key Performance Indicator tracking, and corrective action management.You are experienced in incident, problem, change, and release management within complex, integrated SAP environments, and you understand how to assess business impact and drive timely resolution.You are skilled at building effective partnerships with Business Process Owners, technical teams, and external service providers, and you communicate complex operational topics clearly to diverse stakeholders.You have a continuous improvement mindset, with demonstrated ability to identify automation and standardization opportunities, reduce recurring incidents, and drive measurable operational maturity.You hold, or are working toward, relevant certifications such as an SAP Functional Certification, IT Infrastructure Library Foundation or IT Infrastructure Library 4, or a recognized Agile or Service Management qualification.You are comfortable working in a global or international environment, navigating cross-functional complexity with confidence and cultural awareness.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging those impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!