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Service Desk Analyst at Schneider Electric — Bengaluru

Experience6–11 yrs
SalaryNot disclosed
Work modeonsite
Posted25 Sept 2026

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About Schneider Electric

Schneider Electric is hiring in Bengaluru in energy utilities. This role looks for around 6+ years of experience.

Skills

customer handling
negotiation
analytical problem solving

The role

A service desk analyst at an energy and utilities company handles customer issues and operational support using Microsoft Office 365 and ITIL. The role applies analytical problem solving, customer handling, and negotiation skills across service requests and shifts.

Full job description

Flexible to perform other adhoc duties / shifts assigned as per operational requirement

Preferred: Competency in MS Office O365 Suite. . ITIL Foundation certification (not Mandatory).

Knowledge,Skills & Abilities (Required)

Demonstrates good customer handling skills and techniques. . Good communication and negotiation skills. . Strong analytical and problem-solving skills.