Senior Product Manager - Last Mile

Licious is building the future of fresh meat and seafood in India. We operate at the intersection of consumer technology, fresh-food supply chain, operations and last-mile delivery, solving some of the most complex problems in the consumer internet space.

With a large and growing daily order base across multiple cities, our last mile is a critical part of both the customer experience and business economics. We are now investing in building a more technology-led, high-control and scalable last-mile network.

What makes the role meaty...

As the Senior Product Manager – Last Mile, you will own the end-to-end Last-Mile Delivery product charter across Delivery Executives (DEs) and 3P delivery partners.

Your charter will be to build and scale the technology that enables Licious to progressively move from dependency on third-party partners towards a high-control, owned last-mile model, while improving delivery experience and unit economics.

You will:Own the Last-Mile product roadmap across order allocation, dispatch, delivery execution, exceptions and delivery completion.Drive improvements in SLA adherence — promised delivery time vs. actual delivery time and Cost Per Delivery (CPD) Partner deeply with Last-Mile Operations to identify ground-level problems and build technology that improves delivery efficiency, productivity and predictability.Own and evolve the Last-Mile Delivery App, including the roadmap for its future app-store deployment.Build the next generation of DE capabilities across hiring, onboarding, L&D, incentives, gamification, engagement and performance tracking.Improve the overall Delivery Executive Experience (DX) while ensuring a superior customer delivery experience.Build frameworks to compare 3P vs. owned delivery across CX, DX, SLA adherence, productivity and unit economics.Work closely with Engineering, Data, Operations, CX and Business teams to translate complex operational problems into scalable product solutions.Use data, experimentation and strong product judgment to identify the biggest levers for improving delivery speed, reliability and cost efficiency.Help shape the technology and operating model that will enable Licious to scale its owned last-mile network across cities.

This is a role where Product meets real-world operations at significant scale. You will not just build software — you will influence how thousands of orders move every day, how delivery executives experience the platform, and how Licious balances customer experience, operational efficiency and profitability.

We hope that you have…

EducationA Bachelor's degree in Engineering, Computer Science, Business, Economics or a related discipline.An MBA or equivalent postgraduate qualification is a plus, but strong product experience will be valued over academic credentials.

Experience4–8 years of Product Management experience, with meaningful experience owning and scaling products.Experience in last-mile delivery, logistics, mobility, e-commerce, quick commerce, food delivery, hyperlocal or other operationally intensive businesses.Strong understanding of delivery networks, dispatch, order allocation, routing, capacity, SLAs and unit economics.Experience building products with a significant ground operations / frontline workforce component.Proven ability to use metrics and data to drive outcomes such as on-time delivery, cost per delivery, productivity, utilisation and customer experience.Experience working closely with Operations, Engineering, Data Science, CX and Business teams.Strong product thinking and the ability to balance customer needs, operational realities and business economics.Comfort operating in ambiguous environments where the solution requires a combination of technology, process and operational change.

It would be great if you have…Built or scaled a Driver / Rider / Delivery Executive app.Experience transitioning from or operating across 3P and owned delivery/fleet models.Experience with workforce management, gig-worker platforms or frontline workforce products.Exposure to incentives, gamification, engagement or productivity management for frontline teams.Experience scaling products across multiple cities and high daily transaction volumes.Exposure to routing, dispatch optimisation, ETA prediction or logistics optimisation.