Senior Operations Manager

At our core, we are an AI-powered entertainment company with a deeply human-first philosophy. We believe technology should amplify creativity. Our proprietary AI systems work alongside writers, voice artists, and creative teams to help stories scale globally, faster, smarter, and with cultural depth and emotional integrity intact.

Today, Pocket FM is home to a vibrant community of 250+ million listeners, 300,000+ creators, and 100,000+ audio series. With over 140 billion minutes streamed annually, we have emerged as one of the fastest-growing media-tech companies in the world, and we are just getting started. We operate at a massive global scale, but with a startup mindset: curious, fast-moving, and deeply owner-driven. At Pocket FM, teams are encouraged to think boldly, move with intent, and build for long-term impact as we shape the future of audio-first storytelling worldwide.

About the role

In this role you’ll be the backbone of our production engine. You’ll work closely with writers, voice artists, sound engineers, and creative teams supporting the US market, ensuring everything runs on time, at quality, and without chaos.This role requires strong communication skills, as you’ll be coordinating across teams, managing stakeholders, and ensuring clarity at every step.

If you enjoy:

Organising complex workflowsSolving problems quicklyWorking with global teams

What you’ll actually do

Keep production running smoothly: Manage day-to-day workflows and ensure seamless coordination between writing, voice-over, and audio teamsTrack timelines like a pro: Monitor schedules, manage deadlines, and ensure timely delivery of episodesMaintain quality standards: Support quality checks for audio and subtitle content to ensure consistency and accuracyFix what’s slowing things down: Identify bottlenecks and suggest process improvements to make workflows more efficientWork across teams: Collaborate with creative, tech, motion graphics, and production teams to ensure smooth executionSupport tools and systems: Assist in testing and implementing tools that improve production workflowsSolve problems fast: Troubleshoot operational challenges and coordinate solutions with the right teams

You’ll thrive here if you

Have 1-5 years of experience in operations, production, or coordination rolesHave excellent communication skills (must-have); clear, structured, and confidentAre highly organized and good at multitaskingCan coordinate effectively across multiple stakeholdersAre comfortable using tools like Google Sheets, Excel, Slack, DocsCan adapt quickly and learn new toolsWork well in fast-paced, deadline-driven environmentsHave a proactive, problem-solving mindset

You’ll stand out if

You’re extremely detail oriented and process-drivenYou enjoy bringing structure to fast-moving environmentsYou’re comfortable handling ambiguity and figuring things out