Senior Manager-PMO (Bangalore - On Site)

Job Description

Core MandateRun the India hub PMO — governance, cadence, stage-gates, RAID and reportingStand up and mature the hub operating model — ways of working, Dubai↔India RACI, tooling and working rhythm — and onboard and ramp the team to steady-stateBreak work down into activities and tasks and manage them to completion across all India workstreamsTrack what people are working on, against initiatives — timesheets, activity and utilisation, with a clear definition of productive-vs-available capacity, weekly capture and submission-complianceOwn the hub's delivery SLAs and quality standards — on-time task completion, timesheet-submission compliance, reporting timeliness and rework / quality — and drive throughput improvementOwn comms and change management as a core part of the rolePresent the outputs — a standard reporting pack and dashboards to the leadership team on a fixed cadenceLead and develop the India team and safeguard the control, information-security and quality environment Key Responsibilities PMO Governance & CadenceEstablish and run the India governance cadence — stand-ups, reviews, stage-gates and escalations — aligned to the wider PMO rhythm and the RACI with the functional leadsRun the Dubai↔India working rhythm — overlap-window syncs, handoffs and cross-side dependency management — so India work stays connected to the Dubai leads and no dependency stalls silentlyOperate a defined escalation path with explicit triggers (slippage, blocked dependency, capacity breach) into the PMO Lead and functional leads — surface early, with optionsDefine and maintain PMO structure, standards and ways of working for the hub Planning, Work Breakdown & Task ManagementRun a structured intake for work entering the hub — capture, prioritise and assign against agreed capacity — holding the boundary to the Demand functionBreak initiatives down into activities and tasks with owners, plans and deadlinesManage the tasks to completion; track progress against plan, manage cross-workstream and Dubai-side dependencies, keep critical path and blockers visible, and drive corrective action Timesheets, Activity & Utilisation TrackingDefine utilisation explicitly — productive / allocated time vs available capacity — and maintain the person-level view against initiativesOwn weekly timesheet capture and its data quality — drive on-time, accurate submission (submission-compliance %) and chase gapsMaintain a consistent activity / initiative taxonomy so booked time rolls up cleanly to initiatives and reporting; flag over- and under-utilisation (portfolio capacity-vs-demand sits with the Demand function) Comms & Change ManagementRun the internal hub comms rhythm — stand-ups, updates, onboarding comms — and the Dubai↔India information flow, so both sides always hold the same pictureDrive and evidence adoption of new ways of working — track uptake and address resistance, not just roll out Reporting & Visibility (Presenting the Outputs)Maintain a single source of truth on India activity, delivery and riskPublish a standard hub reporting pack on a fixed cadence — tasks / delivery status, utilisation, RAID, SLA / throughput and change adoption — under a defined leadership reporting contract (what, when, format)Build and maintain the dashboards (e.g. Power BI / Monday.com views) that give leadership self-serve visibility between reporting cycles — no surprises Team Leadership, Control & Information SecurityLead, coordinate and develop the India team; local line management, onboarding, ramp and capability upliftOwn access provisioning / de-provisioning (joiner-mover-leaver), data classification and handling, endpoint / remote-access and clean-desk standards, and confidentiality / NDA compliance — aligned to DAMAC information-security policy; target zero data incidentsOwn coverage and continuity (key-person and BCP) to manage offshore attrition risk, and maintain the delivery-quality environment Key OutcomesA well-run India-hub PMO with structured governance and ways of workingHub stood up / matured to steady-state on the agreed operating model and timelineWork broken into tasks and tracked to completion across all India workstreamsClear visibility of activity, utilisation and delivery for the leadership teamHub SLAs met — on-time task completion, timesheet-submission compliance, reporting timeliness and quality within targetComms and change well-managed; new ways of working adoptedA well-led, controlled and compliant hub with zero data-security incidents Candidate Profile

Experience

8–10 years in PMO / programme management, transformation delivery or capability-center / delivery-hub leadership (Senior Manager level)Direct experience standing up and running an offshore / nearshore delivery hub or capability center (GCC / GDC) — mobilisation through steady-stateStrong PMO background — governance, planning, work breakdown, tracking, utilisation and reporting; proven leadership of distributed teams across locations and cultures

Capabilities

PMO governance, cadence and structured ways of workingWork breakdown, planning, intake and task / dependency managementTimesheet / activity and utilisation tracking (productive-vs-available, submission compliance)Comms and change management with measured adoptionReporting and dashboarding — presenting outputs to leadershipHands-on with work-management and timesheet tooling (e.g. Monday.com, Jira, MS Project / Planner, Smartsheet or Clarity) and dashboarding (Power BI)People leadership, cross-cultural stakeholder management, and working knowledge of information-security / data-handling for offshore teams

AI, Automation & Digital Tools (Group standard)

Practical GenAI skills — day-to-day use of large-language-model assistants (e.g. ChatGPT / Copilot-class tools) to accelerate analysis, drafting and problem-solving.Cowork and agent-based / workflow-automation tools.Power Automate and low-code / no-code automation.Automation skill sets applied to the function. Behavioral TraitsStructured and disciplined (PMO-minded)Builds structure from ambiguity (mobiliser)Excellent communicatorTransparent and proactive AccountableA people-first leader who helps the team Success Definition

A well-governed India hub — stood up on a clear operating model and run on PMO discipline — work broken into tasks and tracked to completion, timesheets and utilisation visible, SLAs met and data handled securely, comms and change managed, and clear outputs presented to leadership so they always know exactly what is happening and delivery lands on plan.