Senior IT Service Experience Specialist
Nokia · Bengaluru
- Experience4–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About Nokia
Nokia is hiring in Bengaluru in telecom. This role looks for around 4+ years of experience.
Skills
- scoring methodology
- data quality
- experience analysis
- employee experience
The role
An IT service experience specialist at a telecommunications product company defines scoring methodology, validates data quality, analyzes experience drivers, and translates evidence into employee experience improvements.
Full job description
Working across IT services,and UX teams,the successful candidate will define and maintain the scoring methodology,validate data quality across multiple sources,identify experience drivers,explain score movements through evidence-based analysis,and translate findings into improvement actions that enhance employee experience.
. Good to Have: . .