SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST - BANGALORE
Asian Paints · Bengaluru
- Experience4–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted10 Sept 2026
About Asian Paints
Asian Paints is hiring in Bengaluru in manufacturing industrial. This role looks for around 4+ years of experience.
Skills
- mechanized tools servicing
- pneumatic systems
- service coordination
- technical support
- after-sales service
- spare parts inventory
- service level agreements
- MIS reports
- Mechanical Engineering
- Electrical Engineering
The role
A field service engineer at a manufacturing company coordinates mechanized tools servicing, manages pneumatic systems, and oversees spare parts inventory while improving complaint resolution and service efficiency. The role also applies service standards and maintains MIS reports.
Full job description
Location:
Bangalore, KA, IN IN IN
Areas of Work: Sales & Marketing Job Id: 13408
External Job Description
Job Purpose
Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.
Business Responsibility Areas
Complaint Handling & Onsite Support Coordination Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him) Coordinate with onsite engineers to ensure timely resolution of complaints. Ensure adherence to service SLAs (Service Level Agreements) and response timelines.Ensure Open complaints and NPS need to be under control for every region Spare Parts Inventory & Management Oversee the spares inventory for the assigned region. Ensure timely availability, tracking, and replenishment of spare parts. Work with vendors and supply chain teams to manage stock levels.Coordinate with Servicing agency for maintaining optimum inventory at engineer levelOpen and Manage Service centres to handle all the mech tools complaints. Performance monitoring and documentation Oversee engineers’ weekly performance and give regular feedback for improvement. Provide training and arrange knowledge-sharing sessions to service engineers. Maintain documentation of service reports, common failures, and solutions. Cross-functional Coordination Work closely with the OEM service team to escalate unresolved technical issues. Coordinate with logistics and warehouse teams for smooth movement of spares. Process Management Ensure compliance with company policies, safety guidelines, and service standards. Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements. Maintain and update MIS reports and dashboards for tracking performance. Establishing Service Centres at PAN India level
Qualifications & Previous Experience
B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field. 4-5 years of experience in a service coordination, technical support, or after-sales role. Strong understanding of mechanized tools, pneumatic systems, and servicing processes.