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Senior Engineer, NICE CXone at Enphase Energy — Bengaluru

Experience3–4 yrs
SalaryNot disclosed
Work modehybrid
Levelmid
Posted19 Sept 2026

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About Enphase Energy

Enphase Energy is hiring in Bengaluru in energy utilities. This role looks for around 3+ years of experience.

Skills

NICE CXone
Salesforce
CTI
REST
SOAP
ACD
API-based integrations

The role

A contact center platform engineer at a clean energy technology company designs and optimizes NICE CXone solutions for dialer campaigns, IVR workflows, and Salesforce integrations, while applying CTI and API-based integrations to improve omnichannel customer operations. The role also configures AI-driven CX capabilities and cloud contact center solutions.

Full job description

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.

About The Role

Join Enphase Energy as a Senior Engineer specializing in NICE CXone, where you will design, implement, and optimize modern contact center solutions. This role focuses on enhancing customer experience through dialer, IVR, and AI-powered capabilities, while building scalable integrations with enterprise systems like Salesforce. You will play a key role in driving innovation, automation, and operational efficiency across inbound and outbound contact center environments.

What You Will Be Doing

Design, configure, and support NICE CXone Dialer campaigns (Predictive, Progressive, Preview, Agentless)Develop and enhance IVR workflows using NICE CXone Studio for self-service and intelligent routingManage skills, queues, and routing strategies to optimize contact center operationsBuild and maintain integrations with Salesforce and enterprise systems (APIs, CTI, workflows)Configure and support AI capabilities such as Agent Assist, Interaction Analytics, and intelligent routingMonitor system performance, troubleshoot issues, and ensure high availability of contact center servicesAnalyze KPIs and recommend automation and performance improvements to enhance CX and agent productivity

Who You Are & What You Bring

3+ years of hands-on experience in NICE CXone administration, Dialer, and IVR developmentStrong expertise in Salesforce integration, CTI, and API-based integrations (REST/SOAP)Solid understanding of ACD, routing strategies, and contact center technologiesExperience with AI-driven CX capabilities (Copilot, analytics, virtual agents) is a plusExposure to cloud contact center solutions, middleware (e.g., Boomi), and omnichannel platformsStrong troubleshooting, analytical, and problem-solving skillsExcellent communication skills with the ability to collaborate with business and technical stakeholders