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Senior BSA - Integration & Business Applications Engineer at Diligent — Bengaluru

Experience4–7 yrs
SalaryNot disclosed
Work modeonsite
Posted30 Sept 2026

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About Diligent

Diligent is hiring in Bengaluru in technology software. This role looks for around 4+ years of experience.

Skills

Jira
Jira Service Management
Confluence
IT service management
ticket triage

The role

An application support engineer at a technology software company triages Jira, Jira Service Management, and Confluence issues, resolves access and workflow problems, and identifies recurring patterns. The role applies IT service management and ticket triage to structured business application support.

Full job description

Working Hours: This role primarily supports US East Coast business hours,which will typically require evening or night shifts in India

Provide structured Tier 1 support for Jira,Jira Service Management,and Confluence by triaging tickets,resolving common access and workflow issues,documenting resolutions,identifying recurring patterns,and escalating complex issues appropriately. . .