Senior Analyst – Operations Excellence

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What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

Job Responsibilities

The Senior Analyst will support the Operations Excellence (OE) team within the Industrial Solutions (ISOL) department, driving continuous improvement, KPI management, escalation handling, project oversight, vendor and stakeholder management, and strategic initiatives. This role requires a proactive, detail-oriented professional capable of coordinating across multiple functions to ensure operational efficiency, customer satisfaction, and process excellence.

Need an analytical, well-educated, knowledgeable, experienced and motivated team-player with strong IT background, work ethic and integrity that will become a key part of the Global OE Team. Experience of an ERP system like SAP will be a strong advantage. This role uses business knowledge, IT background, ERP concepts and good communication skills.

Key Responsibilities

Customer Satisfaction & KPI/OKR ManagementEstablish, monitor, and adjust KPI and OKRs for ISOL, ensuring alignment with business goalsTrack regional KPI performance, follow-up with managers, and implement corrective actionsEnable customer engagement through plant visits, maintaining a plant visit calendar and coordinating team participationRespond to business leader emails post due diligence and organize meetings with stakeholdersEscalation & Issue ResolutionManage escalations related to CAM, system downtimes, and other critical issuesCollaborate with ISOL teams to formulate reasonable CAM responses and communicate expectations to customersEngage leadership and delivery teams for timely resolution of escalationsMaintain and oversee after-hours support and on-call roster for escalation managementMonthly Billing & Financial OversightEnsure billing data accuracy and support onboarding of new divisions and servicesRun monthly billing cycles, address billing queries, and process credits for errorsMaintain billing data integrity for onboarding activitiesSmall & Medium Project ManagementHandle project requests, define KPIs, and adjust them as neededCoordinate with internal teams for quotes, create project files, and track progressManage project delivery expectations, monitor timelines, and conduct closure activitiesOversee time tracking, verify timesheets, and analyze cost overrunsVendor & External Partner ManagementManage external SOWs, PRs, POs, onboarding/offboarding resourcesApprove timesheets, invoices, and purchase requisitions through workflow systemsSRM (Supplier Relationship Management) FunctionsMonitor SRM processes per region, ensure regular SRM meetings, and monitor satisfaction indicesFollow-up on action items, communicate system maintenance, and participate in SRM callsShare process improvements, new tools, and innovations with the help from CI teamMaintenance & System ActivitiesCoordinate system maintenance, upgrades, and downtime with stakeholdersManage release activities, software updates, and system upgrade schedulesBudget & Resource PlanningMonitor ISOL budget, provide feedback, and support year-end cyclesCollaborate with internal teams and Finance for manpower forecastingTrainee & User Training ProgramsDevelop and oversee the ISOL trainee program, onboarding, and mentoringOrganize quarterly end-user training, best practice sharing, and demo sessions for new capabilitiesInnovation & Strategic InitiativesParticipate in innovation activities and strategic planning as requiredDay-to-Day Operations & Support ActivitiesMonitor ticket progress, team time-entry, and ticket updatesCoordinate activities with all ISOL departmentsSupport cross-functional activities like audit, physical inventory, etc.Assist in resource planning, post-go-live hyper-care, and assist with solutioning/ideationProvide as needed support related to hiring, off-boarding, divestures, and M&A activities

Qualifications & Skills

Bachelor’s degree in engineering, Business Administration, or related field5+ years of experience in operations, project management, or process excellenceStrong understanding of KPI/OKR frameworks, escalation management, and billing processesExcellent stakeholder management, communication, and organizational skillsExperience in Tier-1 Automotive Industry or Manufacturing sectorsKnowledge of SAP and related enterprise systems

Preferred Attributes

Proficiency in MS Office tools including Copilot.Understanding of AI concepts and skills.Ability to coordinate with cross-functional teams and manage multiple prioritiesAnalytical mindset with problem-solving capabilitiesAbility to lead initiatives, influence stakeholders, and drive continuous improvementMust be able to communicate in English. Working knowledge of other languages is a plus.Maintain/develop documentation - mapping docs, process docsProject management & coordination with divisions – follow up, periodic ReviewMust be able to work independently as well as a team player and can manage own workloadAble to collaborate with users, and have a strong desire to excelExcellent communication skills, written and verbal, good inter-personal skillsKnowledge of Business Intelligence (BI) is preferredProject and Time Management SkillsAnalytical and flexible approaches in the projects and coordination of available resourcesHigh external and internal service orientation, initiative, creativity, diligence, accuracy and social skillsExcellent performance and organizational skills

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type

Regular / Permanent

Group

Magna Corporate