Salesforce Solution Architect (Healthcare or Health Cloud exp mandatory)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Industries is looking to expand our Professional Services Global Delivery Center team by hiring talented and enthusiastic Industry Solution Architects.

Salesforce Industries’ goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment.

We are looking for industry experts who are passionate about the digital transformation of Health Domain and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution.

This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers.

Responsibilities

Effective in working with customers, including business executives, business analysts, and IT development staffEffective in understanding business needs and distilling the information into business and technical requirementsComfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.This role will require travel to customer locations.

Experience

At least 8+ years of Healthcare Industry ExperienceInvolved in the Implementation of healthcare solutions at operatorsDemonstrated Ability in Healthcare domain or Health CloudEngage business users to understand requirements and create solution designsHelp in mapping business requirements to Salesforce Industry(SFI) Vlocity product functionalityIdentifies ‘What to implement’ in Vlocity CRM and ‘Solution’ level designsAble to evaluate the long-term impact of implementing a capability - Any conflict or limitations, impact on operations, roadmaps, or upgradesKnowledge of Salesforce PlatformChampion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projectsCollaborate with internal team members (sales/pre-sales, engineering, other services teams, etc.) to help customers increase the value of their Salesforce Industry products and services (Health Cloud)You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Telecom clientsYou will have direct experience in working with Salesforce (at an Admin level, minimum)You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou’ll have excellent communication skills to communicate with customers, partners, and internal team membersYou’ll have the vision to help us take our company to the next level

Technical Skills

Ability to technically lead complex projects throughout the complete IT lifecycle (Analysis, Architecture, Design, Build, Test & Production)Hands-On experience ofProcess modeling tools and best practicesProject management tools and best practicesData modelingSystems analysis and design

Desired Certifications/Qualification

Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related fieldSalesforce Sales/Service Cloud ConsultantSalesforce AdministratorSalesforce DeveloperCertified Scrum Master / Certified Product Owner

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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