Sales Operations Manager India (m/w/x)

Develop and lead Thorlabs' India Sales Operations organization by establishing scalable processes, driving operational excellence, and enabling sustainable business growth. Serve as the key link between the local market and the EMEA matrix organization, ensuring exceptional customer experience, regulatory compliance, and effective execution of regional commercial objectives.

Key Responsibilities

Lead and further develop Thorlabs' India sales operations function, ensuring alignment with regional growth objectives, operational priorities, and the overall commercial strategy of the EMEA organizationManage, coach, and develop Customer Service and Sales Engineering teams, fostering a high-performance culture focused on customer satisfaction, operational excellence, and continuous improvementDrive the effective execution of lead management, quotation processes, order fulfillment, and customer engagement activities to support revenue growth and a seamless customer experienceAct as the key interface between the India office and international stakeholders, ensuring effective collaboration with Sales, Marketing, Finance, Logistics, IT, and Customer Operations teamsBuild and maintain strong relationships with strategic customers, local vendors, service providers, and external business partners while supporting commercial activities and customer retention initiativesEnsure compliance with local regulatory requirements, company policies, contractual obligations, and commercial processes, while safeguarding operational integrity and business continuityIdentify, lead, and implement process optimization and automation initiatives to improve productivity, scalability, service quality, and overall operational efficiency across the organizationProvide management with accurate operational reporting, performance analysis, business insights, and recommendations to support decision-making, resource planning, and sustainable business growth

Requirements

Bachelor's or Master's degree in Business Administration, Engineering, Physics, Supply Chain Management, or a related disciplineMinimum 5 years of leadership experience within Sales Operations, Commercial Operations, Customer Service, Technical Sales Support, or a comparable business environmentDemonstrated success in leading, mentoring, and developing customer-facing teams within a fast-paced and growth-oriented organizationStrong understanding of sales processes, order management, customer lifecycle management, and operational performance metricsProven ability to collaborate effectively within an international matrix organization and manage relationships with diverse stakeholders across functions and regionsExperience driving process improvement, change management, and operational excellence initiatives with measurable business impactExcellent analytical, communication, presentation, and problem-solving skills, with the ability to translate business requirements into actionable solutionsFluent in English and Hindi, with strong interpersonal skills and the ability to engage effectively with customers, partners, and senior leadership

Benefits

Be part of the foundation of our growing India organizationHelp shape processes, customer relationships, and market strategyWork with leading scientists, engineers, and technology companiesJoin a global leader in photonics and optical solutionsTake ownership of a highly visible and impactful roleCollaborate with international teams across multiple regionsDevelop your technical and commercial expertiseGrow with the business as we expand in India