Sales Counsellor

Location: Onsite – Indiranagar, Bangalore

Experience: Fresh Graduates / 1–2 Years

Employment Type: Full-Time

About Us

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.

Our mission is to make quality education accessible, flexible, and engaging for learners globally.

With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can learn, take ownership, and contribute to meaningful outcomes in education.

Why join 21K School?

● Work with a growing global EdTech organisation.

● Work from our Bangalore office in Indiranagar.

● Build a career in Admissions, Sales, and EdTech.

● Interact with parents and students from diverse backgrounds.

● Performance-driven and collaborative work culture.

● Unlimited performance-based incentives.

Position Summary

The Admission Counsellor will be responsible for engaging with prospective parents and students, understanding their educational requirements, explaining 21K School’s programs, and guiding them through the admissions journey.

The role requires excellent communication, consultative selling, active listening, consistent follow-up, and a strong target-oriented approach.

Key stakeholders: Parents/Prospective Students, Admissions Team, Academic Counsellors, Marketing Team, and Operations Team.

Key Responsibilities

● Handle inbound and outbound calls with prospective parents and students.

● Understand parent/student requirements and recommend suitable educational programs.

● Clearly explain the school’s curriculum, teaching methodology, programs, fee structure, and admissions process.

● Conduct counselling sessions and address parent queries and concerns effectively.

● Follow up with prospective parents through calls, emails, and other communication channels.

● Maintain regular follow-ups to move leads through the admissions funnel.

● Schedule counselling sessions, demos, webinars, and other admission-related interactions.

● Maintain accurate lead details, follow-up status, interactions, and conversions in the CRM.

● Handle objections professionally and work towards lead conversion and enrolment.

● Meet daily, monthly, and quarterly counselling, conversion, and revenue targets.

● Coordinate with internal teams to ensure a smooth admission experience.

● Share relevant feedback on lead quality, parent concerns, and market trends with the team.

Key Deliverables

● Effective counselling and engagement of prospective parents.

● Consistent lead follow-up and conversion.

● Achievement of monthly and quarterly admission targets.

● Accurate and timely CRM updates.

● Successful conversion of qualified leads into applications and enrolments.

● Professional and positive parent interactions.

● Contribution towards overall admissions and revenue targets.

Preferred Qualifications

● Educational Qualification: Any Graduate / Bachelor’s Degree.

● Experience: Fresh graduates are welcome; 1–2 years of experience in sales, telecalling, customer support, admissions, counselling, or EdTech is preferred.

● Excellent verbal and written communication skills in English.

● Strong interpersonal, persuasion, and relationship-building skills.

● Active listening and consultative counselling approach.

● Basic knowledge of CRM systems, Google Workspace, and MS Office.

● Comfortable using video conferencing tools such as Zoom or Google Meet.

● Candidates with a confident, positive, and target-oriented approach are preferred.

● Experience in the education or EdTech sector will be an added advantage.

KPIs

● Number of leads contacted and followed up.

● Lead-to-counselling conversion ratio.

● Counselling-to-application/enrolment conversion ratio.

● Monthly and quarterly enrolment targets achieved.

● Revenue generated through admissions.

● Follow-up turnaround time and lead engagement.

● CRM data accuracy and completeness.

● Parent interaction quality and professionalism.

Why Join Us

● Onsite opportunity at Indiranagar, Bangalore.

● Unlimited performance-based incentives.

● Work with a global EdTech organisation.

● Opportunity for freshers to build a career in Admissions and Sales.

● Structured training and learning opportunities.

● Exposure to parents and students from diverse backgrounds.

● Performance-driven career growth.

● Collaborative and supportive work environment.