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Relationship Officer-Merchant Acquisition at Indusind Bank — Bengaluru

Experience2–5 yrs
SalaryNot disclosed
RoleRelationship Manager
Work modeonsite
Posted14 Oct 2026

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About Indusind Bank

Indusind Bank is hiring in Bengaluru in financial services. This role looks for around 2+ years of experience.

Skills

Merchant servicing
Cross-selling
POS
QR codes
Merchant KYC

The role

Works as a merchant relationship officer at a bank. Supports merchants after onboarding, handles servicing and cross-sell for payment products, and coordinates POS/QR/Soundbox installation and troubleshooting. Applies merchant KYC and compliance documentation practices.

Full job description

Role & responsibilities

Act as the primary point of contact for post-onboarding merchant support and servicing and cross-sell

Coordinate with operations and technical teams for merchant device installation, activation, and troubleshooting.

Ensure timely delivery of POS/QR/Soundbox devices and merchant kits.

Educate merchants on usage, settlement process, and benefits of the banks payment products.

Monitor merchant activity to identify inactive users and implement reactivation strategies.

Handle service requests, grievances, and device-related complaints efficiently.

Ensure merchant KYC and compliance documentation is up to date.

Assist the acquisition team in improving merchant retention and satisfaction.

Location-Bangalore