Regional Training Manager

Job Description – Regional Training Manager (South)Job Title: Regional Training Manager – SouthCompany: GIVALocation: Bangalore (Extensive travel across South India)Department: Learning & Development – RetailEmployment Type: Full-Time

About GIVAAt GIVA, we are redefining the jewellery experience through contemporary designs,exceptional craftsmanship, and customer-first service. As we continue to expand ourretail footprint, we are looking for a passionate Regional Training Manager – South todrive learning excellence, build high-performing retail teams, and create memorablecustomer experiences across our stores.

Job SummaryThe Regional Training Manager – South will be responsible for leading all retail learningand capability-building initiatives across the South region. This role will focus onstrengthening product knowledge, sales excellence, customer engagement, leadershipdevelopment, and operational standards. The ideal candidate will work closely withRetail Operations, HR, and Business Leaders to ensure every store team is equipped todeliver the GIVA experience.

Key ResponsibilitiesTraining Strategy & Execution• Drive the Learning & Development strategy across all retail stores in the Southregion.• Plan and execute induction programs for new retail employees.• Conduct regular training sessions on jewellery product knowledge, customerexperience, sales techniques, SOPs, and store operations.• Deliver refresher programs to reinforce learning and improve performance.Retail Capability Development• Build strong selling capabilities by coaching teams on consultative selling,upselling, cross-selling, and customer relationship management.• Train store teams on gold, silver, diamond, and gemstone product knowledge.• Develop Store Managers and Cluster Managers through leadership and peoplemanagement programs.• Improve sales productivity through structured coaching and on-the-job training.Business Partnership• Partner with Retail Operations, HR, Category, and Marketing teams to alignlearning initiatives with business goals.• Support new store launches by planning and delivering pre-opening and post-opening training.• Ensure consistent execution of GIVA's customer experience standards across allstores.Performance & Training Effectiveness• Conduct regular store visits to identify capability gaps and training needs.• Measure training effectiveness using business KPIs such as sales conversion,ATV, UPT, customer satisfaction, and employee productivity.• Prepare and present training dashboards, reports, and action plans toleadership.• Continuously enhance training content based on business feedback and markettrends.Learning Content Development• Design and update training modules, facilitator guides, SOPs, assessments, ande-learning content.• Create engaging learning experiences using classroom sessions, virtual training,role plays, and digital learning tools.

Required Qualifications• Bachelor's degree in any discipline; MBA or certification in Learning &

Development is preferred.• 5–8 years of experience in Retail Training, Learning & Development, or SalesTraining.• Prior experience in Jewellery, Fashion, Luxury Retail, Beauty, or Premium Retailbrands is highly preferred.• Proven experience managing regional retail training across multiple storelocations.• Strong facilitation, coaching, and presentation skills.• Excellent communication and stakeholder management abilities.• Proficiency in Microsoft Office (Excel, PowerPoint, Word); exposure to LMSplatforms is an advantage.• Willingness to travel extensively across South India.Preferred Skills• Retail Sales Training• Jewellery Product Knowledge• Customer Experience Excellence• Leadership Development• Coaching & Mentoring• Performance Management• Training Need Analysis• Content Development• Stakeholder Management• Data Analysis & Reporting