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Program Manager at MakeMyTrip — Bengaluru

Experience2–5 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted15 Sept 2026

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About MakeMyTrip

MakeMyTrip is hiring in Bengaluru in hospitality travel. This role looks for around 2+ years of experience.

Skills

market opportunity sizing
key account management
partner segmentation
platform adoption

The role

A program manager at a travel marketplace identifies growth opportunities, sizes markets, and leads cross-functional programs spanning partner success, customer safety, and bus operations. The role develops key account management, partner segmentation, and platform adoption strategies.

Full job description

Lead Strategic Projects: Own a portfolio of identified high-impact initiatives aimed at unlocking new growth opportunities. This requires discontinuous thinking and deep market understanding to identify untapped travel adjacencies and consumer needs. You will conduct rigorous opportunity sizing and work cross-functionally to build and execute these end-to-end programs.Elevate the Bus Operator Experience (Partner NPS):

>Design Key Account Management (KAM) programs with clear operational guidelines to

help our top bus operators succeed.

>Group operators based on their unique needs and build targeted strategies to help them adopt our platform features, increase our share of their business, and improve the effectiveness of our on-ground sales teams.

>Own and lead central initiatives designed to keep our partners engaged and satisfied.

Enhance Customer Safety & Experience (Customer NPS): Own critical metrics that bridge the gap between our bus partners and the traveller. You will drive initiatives like improving live-tracking accuracy, ensuring high-quality bus photos are on the platform, driving the adoption of our internal management systems, reducing bus cancellations. Etc.Cross-Functional Leadership: Collaborate closely with product, tech, and regional teams to drive execution of the aforementioned charters.